CCS News

CCS is always happy to receive positive feedback from customers, and this excerpt from the PIC List web forum is no exception:

"CCS is an outstanding company. Monday afternoon (10/10) I ordered their Mach X Programmer and today (12/10) it has been delivered to my door... Bear in mind that there is a time difference of 6-9 hours between the US and Sweden so in practice it was delivered in less than 2 days. Incredible.

I am a very satisfied customer having used their compilers for eight years. Last year I bought their USB evaluation kit and they had included a European power supply. Ready to run out of the box. Great!"

- A customer in Sweden

CCS aims to provide high-quality development tools at a very low cost allowing customers the ability to immediately begin their development projects. As observed by the customer, we provide all the items necessary to get started with your project the same day the items arrive at your door step.

What can we help you develop today?

Visit the PIC list at www.piclist.com.

Have a story you'd like to share? Email your thoughts to ccs@ccsinfo.com.

Why not check out CCS products at your favorite distributors? Both Digi-Key and Newark InOne carry the full line of CCS C Compiler software and a limited selection of our most popular development kits, in-circuit debugger/programmers, and prototyping boards. Over the next few months, more and more hardware will be stocked at Digi-Key and Newark InOne, making it easier than ever for our customers to access our products.

Of course, most items that are non-stock with distributors can be shipped out same-day from CCS, Inc. Domestic companies can set up an account simply by emailing or faxing a purchase order; we require no additional paperwork.

Look for Custom Computer Services, Inc. in the latest print catalogs from Digi-Key and Newark InOne, and discover more ways for you to buy the products you want.

E-mail can be a very effective way to get help from CCS. Here are a few helpful hints to to best utilize our e-mail program...

• Like other companies CCS gets a lot of SPAM, and we now use a SPAM filtering service to reject SPAM. If you have trouble getting through please call so we can exempt your address.
• 92% of the e-mail sent to CCS is answered within a day (81% within 4 business hours). If your e-mail is not answered within 6 business hours you will get a automatic response to let you know we got your e-mail. If you do not get this then either we did not get your e-mail or your return address is bad. We get e-mails every week from people who do not have a valid address set for the sender.
• To get an immediate (10 minutes) reply to your email include the 3 characters {?} on the subject line. Our system will then notify you as soon as it is assigned a tracking number.
• To get a list of all the e-mails you recently sent and the status include a {*} on the subject line. These e-mails should not also contain a problem report since they are discarded.
• The response will be much faster if you can point directly to the problem and/or include ready to compile code so we can recreate it here. Much of the 2% of e-mail we take over a week to answer is because we are not able to easily see the problem.
• If you have report a bug and a compiler fix is required we wait until the fix is made and tested before we send you a response e-mail. If the fix is not released until after your download rights expire, just let us know and they will be extended.
• If you are feeling ignored feel free to send us an e-mail asking for a more detailed status update. Including the tracking number will help to get you a fast response.

CCS is getting closer to completing the dsPIC® compiler. Be sure to check out our dsPIC® web page for more information.