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PCM programmer



Joined: 06 Sep 2003
Posts: 21708

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PostPosted: Mon Apr 02, 2007 10:28 am     Reply with quote

Quote:

Unfortunately I don't have that version. When I bought the compiler they
shipped version 4.x. If this is a compiler bug will CCS give me an older
version to use?

When you initially buy the compiler, you are given "download rights" for
a limited time. During that time, you should have downloaded vs. 3.249.
Look at the compiler download page:
http://www.ccsinfo.com/compilerupdates.php
You can see that vs. 3.249 is available, on the right side of the page.

If you forgot to do this and you're a registered owner of the compiler,
then email CCS support and ask them if they will email it to you.
Also, in my opinion, vs. 4.007 is too early a version to use.
See this thread:
http://www.ccsinfo.com/forum/viewtopic.php?t=30349&highlight=bug
There's a problem with the built-in PWM functions, and the 16F876 is
a very common and very basic chip. That's with vs. 4.017.

So whatever you do, stop using 4.007 and either get 3.249, or ask CCS
to upgrade you to 4.031, which appears to be more of a working version.
When you email them, give them your user Reference number.
Ringo42



Joined: 07 May 2004
Posts: 263

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PostPosted: Wed Apr 04, 2007 9:53 pm     Reply with quote

I emailed Tech support about getting 3.249 and they have not responded. I guess they are blowing me off hoping I'll spend the $250 for an annual update. Unfortunately it's not in the budget right now.
Thanks
Ringo
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Ringo Davis
PCM programmer



Joined: 06 Sep 2003
Posts: 21708

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PostPosted: Wed Apr 04, 2007 10:16 pm     Reply with quote

If you bought the compiler and didn't download vs. 3.249 in time, due
to an oversight or to not understanding that it was needed, I still believe
that CCS owes it to you. I suggest that you call their support dept. on
the telephone and (politely) ask them for it. Make sure you give them
your user reference number.
Ringo42



Joined: 07 May 2004
Posts: 263

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PostPosted: Thu Apr 05, 2007 7:05 am     Reply with quote

What is the user reference number? is that something on the invoice? I'm at the wrong computer right now, when I get back to my desk I'll look at the emailed invoice.
Thanks
Ringo
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Ringo Davis
PCM programmer



Joined: 06 Sep 2003
Posts: 21708

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PostPosted: Thu Apr 05, 2007 8:22 am     Reply with quote

It's a multi-digit number with some dashes in it, and it will come in the
same email that contains your compiler registration file (.CRG file).

The email will refer to it as your "Reference number".

Find that email and you will find the number.


If you didn't put that number in your email to them, that's probably
why they didn't do anything. Without it, and your name, they don't
know that you really own the compiler. Also make sure that incoming
emails from CCS aren't getting stuck in your spam filter. Emails don't
always come from the generic "CCS" email address. Sometimes they
come from a specific person in CCS. You need to check your spam filter.
Ringo42



Joined: 07 May 2004
Posts: 263

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PostPosted: Thu Apr 05, 2007 8:36 am     Reply with quote

Thanks, I called them and they are emailing me the old one, hopefully that will fix my problem. I was hoping to wait a while before buying the yearly update and now I can.
Thanks for the help
Ringo
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Ringo Davis
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