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Tech support reply times. |
Posted: Thu Sep 03, 2009 10:05 am |
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CCS have on their web site:
Quote: | 89% of support emails are answered within 4 business hours.
There is no reason to wait on hold. Support answers 95% of all emails within 24 hours. Use the email ID# to check the status of your issue. |
So why am I still waiting after 3 days for replys to 2 support request, both directly relating to there programmers and software. |
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PCM programmer
Joined: 06 Sep 2003 Posts: 21708
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Posted: Thu Sep 03, 2009 12:43 pm |
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I don't have any knowledge of this, but CCS may have had to let staff
go, due to the recession. That might explain the delays.
For an ICD-U40/CCSload problem that can't be resolved, one solution is
to switch to using MPLAB as the IDE (for CCS) and an ICD2 (or the new
ICD3) as the debugger/programmer. Microchip does have a larger tech
support staff than CCS.
I'm sure CCS doesn't like me saying this, but if there is no resolution to
your problem, then what I suggested above is a way to solve it. |
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bkamen
Joined: 07 Jan 2004 Posts: 1611 Location: Central Illinois, USA
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Posted: Thu Sep 03, 2009 4:33 pm |
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I've dug around C18 and PIC-C is a quality compiler in my book.
This forum seems to be a buzz with activity... I surely hope people are contributing by purchasing compiler maintenance to keep the people at CCS working on this fabulous product.
Personally, I used MPLAB and the ICD2 and ICD3 and they are very nice. I got started that way because I figure if the IDE or programmer doesn't work, I can start with the guys who sell the chips. (This has worked well for me with Xilinx and their XST Compiler -- I tried using Lattice and they were a nightmare because they don't really own the compilers in their IDE)
CCS is a gem in that their compiler has proven (to me) to be much better supported than other vendors at a higher price. Funny how that works.
Instead of logging in as "guest" -- why not register on the forum and let us try to help you?
Best Regards,
-Ben _________________ Dazed and confused? I don't think so. Just "plain lost" will do. :D |
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